How can we help?
KeyHarbor helps Shopify stores deliver unique digital codes and manage delivery exceptions.
Setting up your first product? Read the license key delivery guide.
For store owners
Contact contact@mistcada.com for installation, inventory, delivery, subscription, or privacy questions. Include your store domain, the affected order number if relevant, and a short description of what happened.
Please leave passwords, API keys, digital codes, customer data exports, and full collection links out of your message. Redact these from screenshots too.
Email KeyHarbor supportFor buyers
Contact the store where you placed your order for missing deliveries, refunds, invalid codes, or a new collection link. Your delivery email and collection page may include the store's support address.
For a copy or deletion of your order data, start with that store so it can verify your request. You can also contact KeyHarbor support about how the delivery service handles your information.
Common delivery questions
An order is waiting for review
In KeyHarbor, open Deliveries and the affected order. Check its payment, risk, stock, and subscription status before taking the suggested action. Sync order refreshes Shopify order information. Only approve a risk hold after reviewing the order.
The customer cannot open a collection link
Collection links expire after 30 days. While Shopify still allows the order to be verified, the merchant can resend from the order page to renew access to the same assigned codes. Refunded, cancelled, or otherwise revoked deliveries cannot be restored by resending.
KeyHarbor currently supports collection, resending, and replacement for orders within Shopify's 60-day order access window. A renewed link does not extend that window. Contact the store for older orders; keeping an order record does not extend code access.
A notification has an unknown delivery result
Check Needs attention and confirm the result with support before sending again. An unknown result can mean the email was accepted even though its confirmation was lost; another send could create a duplicate.
I need help with my KeyHarbor subscription
Open Subscription in the app to view the current plan and period. Use the Shopify subscription management link there to review available options, or contact KeyHarbor support with your store domain.